How to deal with quality issues？
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- Issue Time
- Mar 4,2025
Many customers will encounter problems with customized products. How to solve them?
First, figure out if it's the supplier's mess-up or your order getting screwed.
If it's the supplier's problem:
1. Snap some pics or videos to show what's wrong with the product.
2. Hit up the person in charge, tell him the issue, and sort out a fix.
3. Get him to comp you or remake it and ship it out.
If it's the Client's problem:
1.Place a new order and tell the supplier to produce and manufacture as soon as possible.
2.For safe production, confirm all product information with suppliers before mass production.
The most important thing is to check the information. And confirm whether the product is qualified at the sample stage.
If you still don’t know how to do it, please tell the supplier to make it according to the sample.
As a professional silicone product manufacturer, FromRubber is committed to solving detail problems for customers and reducing risks in the customization process.
If you are customizing products, you may wish to contact us to listen to expert advice (free of charge for consultation) hah.
Thank you for reading